Medical Practice Consultants / What Our Clients are Saying

“Renee Brown has partnered with us for years to provide educational in-service programs for medical-staff physicians and their staffs. They rely on these annually and always leave with a wealth of knowledge and an eye-opening experience,” said Angie Dugan, physician liaison for INTEGRIS Health of Oklahoma City.
“Everyone loves Renee's ‘no nonsense’ style. The physicians respect her,” said Dugan, who speaks of Brown’s incredible speaking ability and knowledge in the practice management seminars.

“I sent out a flyer Monday and, by Tuesday, I had 40 reservations and room for 60. You put her name out there and they will come. She is a huge asset.”

“We needed someone to go into our clinics and do a compliance review of billings and collections,” said Bob Tyk, CFO/VP, of Skaggs Regional Medical Center in Branson, MO they chose Renee Brown for the review. “Renee Brown has a unique way to discuss a difficult topic with physician and get them to listen to her and that is a gift.”

“Physicians can get a little arrogant and Renee has a way of defusing that. I have never known a physician to not walk away (from one of her compliance seminars) and not be extremely impressed with her.”

“Renee Brown always says, ’I am the idiot auditor,’” said Diana Scherber of Norman (OK) Regional Health System. “She prepares you as if you were to be audited by an outside source and she knows what auditors are looking for.”
“She is just excellent with physicians. She can diffuse difficult situations when we have administrative people like me,” said Scherber. “She’s good about standing her ground but not in an abrasive way.”

Her proactive-education approach most demonstrates her value to us. “We have two younger guys on board and they know little about coding and documentation,” said Scherber. “She gave the docs tools to carry around and use.”

“Her strengths? Experience in practice management issues and in defending physicians under review with real data”

Deaconess was in need of assistance with billing and needed to have a good resource – an external agency to audit charts, explained Sabrina Miller, former director of practice management/Deaconess Hospital in Oklahoma City.

“Renee Brown is just a go-to person. You name it, Renee knows the answer to it,” said Miller. “She’s an incredible speaker who the physicians easily come to respect and appreciate.”

“Her strength includes her salability to the physician. She’s been doing it for so long, she knows the ins and the outs. She doesn’t just present it to you in black-and-white.”

“Renee Brown cuts to the chase,” said Joanna Smith, executive co-director of Hearts for Hearing, a non-profit, audiology/speech pathology group in Oklahoma City. “She has an uncanny ability to see the bigger picture and to evaluate the situation.”

“Early on, we learned we could not keep doing what we were doing and stay financially stable,” said Teresa Caraway, executive co-director. They needed to talk straight with a billing company. “Renee plays the heavy (with permission) when she has to, so we didn’t have to do that.”

“She really helped us clean house,” said Smith. “It was very refreshing” to work with her. “We were energized by how she dealt with us.”

“Renee Brown is very fair. Sometimes, consultants are more about them and not the data. She’s not caught up in that. She’s not quick to blame. She calls it like it is,” said Terri McNeal-Hall with ARTechnologies, a billing company in Oklahoma City. “Renee Brown is a dynamo. I get the right answers from her or she will steer me in the right directions. She is phenomenal on audits and keeps the physicians out of trouble. I have referred 10-20 physicians to her.”

“The first suggestion I made to the partner I brought in was to call MPC’s Renee Brown,” said Michael Glass, M.D., obstetrician/gynecologist.

“She may be the single most important practice person I have met in 25 years of practicing, especially when I went out on my own. She is such a straight shooter and so dependable. She’s the top drawer; she’s the best. I can’t imagine opening up a practice without her. On or off the record, she’s excellent.”

“She is qualified in so many areas and is so intelligent about selling a practice, billing-service recommendations and fee schedules. She has so many contacts with people who can help.”

“To me, (Renee Brown of MPC) not only walks on water but she spots the fish,” said Ed Bertels, executive director of Procure Treatment Center.

“I’ve worked with her on all kinds of projects during my career. Now, I work for a company that does not have such complicated billing practices. Some physician’s offices have 1,000 codes and we have 200, but I stay connected to Renee. I value her opinion very much.”

“If it had not been for Renee (Brown of MPC), we would not have recovered and would not be in business today,” said Ric Corman, M.D. (family practice).

“Renee helped put a bunch of different systems in place for high levels of accountability. Now, our receivables are under control and we have been able to clean up from the first-year mess.”

“We were having trouble with billings and accounts receivable – collecting what we were owed. When we opened our family-run practice, we did not know about billing and insurance claims. Renee really, really helped us. She did all the pre-screening and interviewing to hire a competent office and billing manager. In the end, she found an employee who was affordable.”

“In medical school there is no room to learn business management practices and physicians really need it. Renee is my most trusted advisor.”

“Renee (Brown of MPC) is the most asked-for seminar speaker. When it comes to physicians’ offices having her as a speaker is wonderful,” said Sheri VanOosten, manager of Mercy Central at Mercy Health Center. “She is the premier of knowledge. If you don’t know something, she is the one to go to for answers. She is highly requested. Her seminars for us, which she offers twice a year, sell out with no less than 100 attendees.”

“It’s the way she presents the facts and she always has great handouts. Renee is clear and concise. She gives a timeline for the changes with the government. She explains that this is the way it is, this is what is coming and what you need to do to get ready for it.”

Renee (Brown of MPC) is just wonderful. She helps our physicians in managing their offices” said Emmy Potter, Edmond Medical Center. “She provides us with the newest and latest information, such as what is coming in the way of changes to the profession.”

“She is just so wise and really up to date. If I ever have a question, I call her and she either knows, or will find, the answer. I can’t think of a thing to recommend that she change.”

“I have a headache-free type of practice, completely stress-free. My denial rate is down by more than 75 percent, which lets me take care of patients,” said gastroenterologist Imad Zantout, M.D. of MPC’s services.

“Renee Brown has been indispensable. The savings generated is in the thousands over the last six years.”

She streamlined all of the resources in the office to make it much more effective and productive, lowering expenses and generating revenue. She overhauled the personnel arrangement, and she meets and trains the staff almost weekly. “She left her imprint on the whole office.”

“We caught a thief due to Renee Brown’s services,” said family-practice physician Carla Werner, M.D.

“We conduct surprise audits, once a year as routine and the morning Renee Brown showed up for the audit, the employee almost fainted. We caught it real quick and lost only a couple of thousand dollars.”

“MPC’s Renee Brown or employee Chance James are readily available and are both knowledgeable. There’s quick turnaround and they always have excellent follow-up,” said urologist William Barnes, M.D.

“I have worked with MPC’s Renee Brown for over 10 years. She is a good friend and has been a valuable resource and consultant in at least three different practices of mine. Most recently, I set up a solo office. She interviewed, made hiring recommendations and set up our systems. Previously, she reviewed documentation and set up compliance processes.”

“Our collections were at a standstill,” said rheumatologist Craig Carson, M.D.

“Medical Practice Consultants performed a thorough review of our coding, billing and collection practices. Several areas were identified and protocols were established. We have such a respect for MPC’s Renee Brown. It’s reassuring and comforting to know I can call and get an answer from someone who knows me and knows my practice. Anyone can do the work, but if you can’t bring in the income and stay compliant with government regulations. …Well, she has made the difference in those areas.”

“When I set up my practice, I had three employees. It has grown to four providers and 40 employees. That kind of growth and complexity would have been impossible without her. She understands benchmarking, billing and coding, so we can make the targets every month. You’ve got to have direction in life.” MPC’s Renee Brown provided the direction.

“I’m able to make a living and do it very well because of MPC’s Renee Brown,” said Jeremy Cole, M.D.

“I don’t have to fight to make a living,” said Cole, a specialist in pulmonary disease and sleep medicine. “It has become so unbelievably adversarial for most doctors these days. There are so many layers of (compliance) garbage between you and the patient.”

“Renee Brown set me up on my billing and charges, which are reviewed annually which tremendously reduced my stress level. She runs the A/R numbers on our practice and prepares a spread sheet every month. She meets with the staff and goes over the data.”

Noel Williams, M.D., was seeing a substantial loss of income due to a problematic business system.

Consequently, the gynecologist left the specialty hospital and opened his own practice. “We were not familiar with running a practice. MPC’s Renee Brown helped in every business process and in hiring an office manager. After we made the transition from the hospital, we immediately started making money.”

“Renee Brown saves time, money and problem-solves ‘outside the box.’” For example, the physician came to appreciate nurses are not sacred cows. “And, she is the best of the best at taking the personality of the client into consideration.”

Plastic surgeon Jayesh Panchal, M.D., had less than six weeks to set up his practice.

“MPC’s Renee Brown helped me interview the right people, three of those people I still have. Setting up the right personnel allowed me to begin my practice on sure footing. Renee is a very organized person and she met the deadlines. She knows what she is doing, and she is extremely prompt with her service.”

Dr. Tom Wolf describes MPC's services as a "one-stop shop for practice management."

"(Renee Brown's) breadth and depth of knowledge amazes me," said Wolf. One of the most beneficial services performed by MPC was opening his practice in 30 days.

"That's almost unheard of," said the ophthalmologist, who specializes in surgical and medical eye care in the Oklahoma City area. MPC helped with the appropriate credentials and was the liaison for locating a business billing service.

"Everyone on my staff thinks she hung the moon," Dr. Wolf said. "She's very clear and concise and there's no trying to read between the lines. (Brown) follows up and gets it done".

"She and her staff do a terrific job. They never forget any of the key details. It amazes me."

MPC already had a stellar reputation with Integris Physician Services, a 105-physician group in Oklahoma City. So, when Integris found its collection percentage was stagnant, Renee Brown's name with MPC was first on the list to call.

"Renee immediately sensed a denial (of claims) issue. She picked up on that early," said Sunnie Glover, director of business operations. "She was pretty frank with us. We said, 'OK, come on Renee, show us,' and she did."

Brown personally visited several of the 15 Integris clinics as well as the centralized business office. She found sound policies and procedures, but not all the personnel were following the guidelines.

MPC developed a monthly audit program to compare the staff's work against the procedures. "The audit program really allowed us to focus on not only the problem areas, but the problem people," said Glover.

"MPC put the control of running our practice back in the doctors' hands," said Dr. Paul Massad of Edmond, Okla. "(MPC) made us much more profitable without changing any amount of work that we do."

Dr. Massad, a radiologist in a practice of five physicians, said the red flag for Diagnostic Radiology came when the physicians perceived they were performing more work but their income was going down. The cause? Cutbacks in reimbursements by HMOs and third-party (private pay) insurance companies, the office was told. But that wasn't the case.

MPC was called in to analyze the business and evaluate how the radiologists were billing. Renee Brown evaluated bad debts, income, expenses, and many other facets of the business practice. She helped them to streamline their operation and put control back in the hands of the physicians.

"We were so busy doing what we do best that we forgot about the management of the practice," said Dr. Massad.

"Why do I work with MPC?" responded Joe Taylor.

"They have a real heart for serving physicians. They know how to deal with physicians and with physician practices, and they are technically sound," said Taylor who manages a CPA firm based in Fort Worth.

"We use her not because she uses us, but because she is good," said Taylor. "Renee and Chance (of MPC) are exceptional. They have excellent technical skills. They have an understanding of the regulatory parameters and excellent knowledge of medical practices."

Trust is a key factor in doing business. MPC proved that through its countless hours in searching for the truth for Dr. Charles Weddle, an Edmond anesthesiologist.

"She (Renee Brown) was absolutely on target (in finding what was causing billing discrepancies). She was prompt with her analysis of data, and she presented us with numerous spreadsheets to give us a better understanding of the problem," said Dr. Weddle.

"She spent an exhaustive amount of time, picking away at the data … to determine the soundness of it. … "

Dr. Marilyn Nehls of Oklahoma City had a short timeline in which to put up her "shingle" -- 90 days.

In that time, MPC helped Dr. Nehls review insurance company contracts and fee schedules and design encounter forms. Seven years later, MPC remains a partner with Nehls, tracking the physician's monthly reports.

"(Renee's) leadership and experience -- I can't say enough about the value of that if you are a practicing physician. She can do as little or as much as you want her to do," said the pediatrics and neonatology physician.

"Every (medical) office needs oversight," said "Bo" Olson, a CPA who has known Renee Brown professionally for more than 25 years. "The physician typically doesn't have the time or have the inclination to monitor the business office."

He values her attention to detail, her "trouble shooting" and her vision to find appropriate solutions for his clients, many who are in the medical industry.

Dr. Greg Morgan primarily cares for the elderly and faces the billing challenges that come with Medicare. The physician was seeing some gaps and stymied as to what to do.

"My A/R was getting high. Things weren't getting taken care of," he said.

Dr. Morgan turned to Medical Practice Consultants Inc. MPC evaluated where the physician stood with his billing service and got the ball rolling with a new billing service.

The process was difficult. Several billing companies didn't want to deal with a one-doc practice. "Perhaps some thought it was not worth their while," he said.

Because MPC is familiar with billing services, Dr. Morgan was able to make the switch to a new service quickly and was able to collect past due fees. The new company is doing an excellent job, he said, and Dr. Morgan has seen a significant increase in his monthly receipts due to the change and MPC’s monitoring of the accounts receivable.

"(Renee Brown) is well worth the money she charges, which is nominal in my opinion," he said. "She's a personable, delightful lady. One I can reach (to talk to) -- not like a bureaucracy."

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